Privacy Policy
At Wattmonk Technologies Pvt. Ltd. (including its subsidiaries or affiliated companies, are also referred to in this policy as ‘Wattmonk’, ‘we’ or the ‘Company’), We understand that you are trusting us with confidential information. We believe that you have a right to know our practices regarding the information we collect and use when you use our service or interact with us in any manner.
Wattmonk is a cloud-based web platform that enables organizations to manage their design specific requirements in the Solar industry. Wattmonk Mobile Apps are also part of the same offering. Also, Wattmonk operates https://www.wattmonk.com website.
A User may be either an entity, for example, an employer who has executed an agreement with Wattmonk or with Wattmonk’s resellers or distributors who provide Wattmonk’s services (“Customer “) or a Customer’s users, for example, a Customer’s employees, of the Services or users of the Website (“End User(s)“) (Customer and End User shall collectively be referred to as “Users” or “you“).
This Privacy Policy describes the policies and procedures of Wattmonk on the collection, use, access, correction, and disclosure of your Personal Information on wattmonk.com (the “Site”) or any of its subdomains and our Mobile Apps. Your Personal Information includes any information which, either alone or with other data, is reasonably available to Us and relates to you (“Personal Information”). This Privacy Policy also covers any of your Personal Information provided to Us and which is used in connection with the marketing of the services, features or content. We offer (the “Services”) to Our Clients and/or the support that We give you in connection with the provision of our Services and Mobile Apps.
This Privacy Policy does not apply to any third-party applications or software that can be accessed from the Site, the Services or the Mobile Apps, such as external applicant tracking systems, social media websites or partner websites (“Third Party Services”).
By using our Services, you acknowledge you have read and understood this Privacy Policy.
For the purposes of GDPR or European Economic Area data protection law (the “Data Protection Law “), the data controller of the data processed through the Service is the Customer, who makes available and permits End Users or anyone on its behalf to access and use the Service. For data retained through the website or data processed not through the Service (i.e., contact details of potential customers for the purpose of engagement with Wattmonk), Wattmonk is the controller (the “Controller”).
Information we collect and how we use it
Non-personal Information
The first type of Data is non-identifiable and anonymous information (“Non-personal Information”). We are not aware of the User's identity from the collected Non- Personal Information. Non-Personal Information is any unconcealed information available to us while Users are using the Service or the Website. Non-personal Information which is gathered consists of technical information and behavioral information and may include the User’s Internet protocol (IP) address used to connect your computer to the Internet, your uniform resource locators (URL), operating system, type of browser, browser plug-in types and versions, screen resolution, Flash version, time zone setting, the User’s ‘click-stream on the Website and Services, the period of time the User visited a specific page on the Website or Service and methods used to browse away from a page.
Personal Information
We generally collect and process the following types of Personal Information:
Personal Information which is gathered through the Service consists of personal details provided consciously and voluntarily by a Customer (Employer), End User or the Customer’s administrator or through your use of the Wattmonk platform. This may include your name (first and last), nickname, phone number(s), address, country, city, postcode, your bank account details (bank name, account number, branch address), status in the system and the workplace, IP address and other unique identifiers, information the Customer chooses to collect and additional information the User may choose to provide to Wattmonk and its employees.
Location Information
We do not ask you to access or track any location-based information from your mobile device while downloading or using the Mobile Apps. However, if you are using the Wattmonk Mobile App, your employer may enable location tracking technology for address fetching purposes.
Contact Information
When you express an interest in obtaining additional information about the Services, the Site, or Mobile Apps, Wattmonk may ask you to provide your personal contact information, such as your name, email address, and phone number. This information is used to communicate with you by responding to your requests, comments and questions. The GDPR legal basis for processing this information is the legitimate interest in communicating with you and answering your questions.
Device Information
When using the Mobile Apps, We may request access to your device’s camera and photo storage. This allows you to take and upload pictures, and such access would only be used in ways you choose. You may at any time revoke access at the device level. We do not access your device’s camera and photo storage without your permission. We use mobile analytics software to allow Us to better understand the functionality of Our Mobile Apps on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information. We store the Personal Information you submit within the Mobile Apps within the analytics software. When you download and use the Mobile Apps, We automatically collect your device information such as operating system version, type, hardware usage statistics, etc. The GDPR legal basis for processing this information is our contractual obligation to your employer to perform our Services.
Sharing of your Information
Third Party Services
At times, you may be able to access other Third-Party Services through the Site, for example, by clicking on links to Third-Party Services from within the Site. We are not responsible for the privacy policies and/or practices of these Third-Party Services, and you are responsible for reading and understanding those Third-Party Services’ privacy policies.
Information Shared with Our Service Providers.
We may share your information with third parties who provide services to Us. These third parties are authorized to use your Personal Information only as necessary to provide these services to Us. These services may include the provision of
(i) email services to send marketing communications,
(ii) mapping services,
(iii) customer service or support, and
(iv) providing cloud computing infrastructure
Information Shared with Our Sub-Processors
We employ and contract with people and other entities that perform certain tasks on Our behalf and who are under Our control, such as email service providers to send emails on Our behalf, mapping service providers, and customer support providers Our “Sub-Processors”). We may need to share Personal Information with Our Sub-Processors to provide Services to you. Unless We tell you differently, Our Sub-Processors do not have any right to use Personal Information or other information We share with them beyond what is necessary to assist Us. Transfers to subsequent third parties are covered by onward transfer agreements between Wattmonk and each Sub-Processor. A list of Wattmonk Sub-Processors that process the Personal Information of individuals located in the EU can be found here.
Information Disclosed Pursuant to Business Transfers
In some cases, we may choose to buy or sell assets. In these types of transactions, User information is typically one of the transferred business assets. Moreover, if We, or substantially all of Our assets, are acquired, or if We go out of business or enter bankruptcy, User information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Us or Our assets may continue to use your Personal Information as set out in this Privacy Policy. You will be notified via email and/or a prominent notice on Our Site of any change in the legal owner or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
Information Disclosed for Our Protection and the Protection of Others
In certain situations, we may be required to disclose Personal Information in response to lawful requests by public authorities, including national security or law enforcement. We also reserve the right to access, read, preserve, and disclose any information as We reasonably believe is necessary to
(i) satisfy any applicable law, regulation, legal process or governmental request
(ii) enforce this Privacy Policy, including investigation of potential violations therefor.
(iii) detect, prevent, or otherwise address fraud, security, or technical issues;
(iv) respond to user support requests;
Data Retention
Any Customer may request information regarding the storage and retention of data (“Audit”) by contacting Us. Wattmonk will make reasonable efforts to respond to the Audit in a reasonable time and subject to applicable law and to protect Wattmonk’s trade secrets (Customer’s personnel may be required to execute non-disclosure agreements).
Wattmonk retains data it processes on behalf of its Customers only for as long as required to provide the Service to its Customers and as necessary to comply with its legal obligations, resolve disputes and enforce its agreements. The data in Wattmonk is backed up for system continuity purposes, and each backup file may be stored for 90 days.
Each User must keep the appropriate backup of its data. Wattmonk is not responsible for any deletion of data or any breach to the database or any erroneous data unless otherwise agreed with the Customer.
After a termination of services by a Customer, an automated process begins that permanently deletes the data after 30 days. Once begun, this process cannot be reversed, and data will be permanently deleted.
Please note that some metadata and statistical information concerning the Use of the Service is not subject to the deletion procedures in this policy and so may be retained by WattMonk in an anonymized manner for no more than required to conduct its business. You will not be able to be identified from this data.
Some data may also be retained on our third-party service providers’ servers until deleted in accordance with their privacy policy and their retention policy. You will not be identifiable from this retained metadata or statistical information.
Anonymized aggregated data may be retained by Wattmonk for as long it is required to provide its services. Contracts and billing information may be retained as required by Wattmonk but at least five years from termination or expiration of the relationship with the applicable Customer or party.
