var lastScrollTop = 0; window.addEventListener('scroll', function() { var header = document.getElementById('masthead'); var currentScroll = window.scrollY; if (currentScroll > lastScrollTop) { // scrolling down header.classList.add('scrolledHeader'); } else { // scrolling up header.classList.remove('scrolledHeader'); } lastScrollTop = currentScroll; });
LOADING, PLEASE WAIT..
Solar Agent Hub
(215) 671-6129

Service Agreement

Terms & Conditions

Contents

    1. Definitions
    2. Order Formation and Acceptance
    3. Scope of Services
    4. Customer Inputs and Reliance
    5. Customer Responsibilities
    6. Site Conditions and Verification
    7. Equipment Selection and Procurement
    8. Manufacturer, OEM, and Third-Party Approvals
    9. Permitting and Utility Scope
    10. Excluded Services
    11. Turnaround, Dependencies, and Delays
    12. Fees and Payment
    13. Revisions and Change Orders
    14. Delivery and Acceptance
    15. Limited Warranty
    16. Exclusive Remedy
    17. Limitation of Liability
    18. No Professional Installation or Procurement Advice
    19. Customer Changes and Deviations
    20. Suspension and Termination
    21. Intellectual Property and License
    22. Confidentiality and Data
    23. Indemnity
    24. Force Majeure
    25. Dispute Resolution, Notices, and Governing Law
    26. Amendments
    27. Validity of Deliverables and Single-Project Use
    28. Records, Communications, and Evidence
    29. Compliance with Law; Export and Sanctions
    30. Relationship of Parties and Assignment
    31. Severability, Waiver, and Interpretation
    32. Entire Agreement and Acknowledgment

1. Definitions

For purposes of these Terms, ‘Provider’ means WattMonk Technologies Pvt. Ltd. or the contracting WattMonk entity identified in the order confirmation, invoice, checkout, or other written acceptance. ‘Customer’ means the person or entity purchasing the service, whether acting for itself, for a homeowner, or for another project stakeholder. ‘Order Confirmation’ means the invoice, checkout confirmation, email confirmation, quote acceptance, portal order record, or comparable written record identifying the ordered service.

‘Planset’ means the drawings, schedules, notes, labels, calculations, markups, or related document package prepared by Provider for the specific project described in the Order Confirmation. ‘Deliverables’ means the planset and any expressly included supporting outputs. ‘Project’ means the single property, customer account, and system configuration described in the order. ‘Downstream Action’ means procurement, permitting, utility submission, financing submission, installation activity, field execution, or other reliance-based action taken after receipt of the deliverables.

Any capitalized term not specifically defined in these Terms shall be interpreted in a commercially reasonable manner consistent with the service description, related communications, and the overall structure of the order. Headings are provided for convenience and shall not by themselves narrow or expand the substantive meaning of a clause.

Where these Terms refer to a ‘written’ communication, email, portal message, ticket, or other reproducible electronic record shall qualify unless mandatory law requires a different form. A reference to a third party includes any utility, AHJ, lender, manufacturer, battery platform operator, procurement vendor, installer, homeowner, EPC, reviewer, or governmental authority involved in the project.

2. Order Formation and Acceptance

A binding order is formed when Customer places an order through Provider’s checkout, portal, purchase flow, email acceptance, signed quote, invoice payment, or any other written method through which Provider accepts the engagement. Provider may reject or defer an order that contains contradictory inputs, incomplete information, unlawful content, payment concerns, or a requested scope that Provider does not offer on a one-off basis.

Provider’s performance is limited to the scope actually accepted in writing. Marketing materials, website descriptions, samples, prior projects, training material, or informal discussions are illustrative only and do not expand the contract unless expressly incorporated into the Order Confirmation. If a conflict exists, the following order of precedence applies unless mandatory law requires otherwise: the Order Confirmation, any approved change order, these Terms, and then general marketing or website descriptions.

Customer represents that it has authority to place the order, supply the project information, and authorize Provider to prepare the requested planset. If Customer is acting on behalf of a homeowner, EPC, installer, or financing party, Customer remains responsible for the accuracy and lawfulness of the instructions it provides to Provider unless the written scope states otherwise.

Provider may reasonably request clarifications or supporting documents before beginning or continuing work. Acceptance of payment does not obligate Provider to proceed if critical prerequisites are missing or if proceeding would be commercially unreasonable, unlawful, or inconsistent with professional standards applicable to the service description.

3. Scope of Services

Provider will prepare the planset services expressly described in the Order Confirmation. Unless specifically stated, a one-off planset order is a document preparation engagement for a defined project scope and is not a turnkey design-build service, installation supervision service, field engineering service, or procurement management service.

The planset is prepared using the information made available to Provider during the order workflow and within the limits of the selected service tier. Customer acknowledges that the level of detail, number of sheets, inclusion of forms, accommodation of brand-specific requirements, and depth of calculations may differ depending on whether the order is a base planset, a planset plus PE stamp, a planset with permit support, or another expressly defined bundle.

Unless the Order Confirmation expressly says otherwise, Provider is not undertaking to act as Customer’s architect of record, engineer of record, installer of record, responsible managing employee, procurement agent, construction manager, safety supervisor, or commissioning authority. Provider’s role is limited to preparing the contracted document package with commercially reasonable care based on the agreed scope.

A planset may include notes, schedules, bill-of-material style references, or draft equipment lists for document-preparation purposes. The existence of such references does not, by itself, convert the scope into a procurement consulting engagement or a guarantee that every referenced product should be purchased immediately or without further verification.

4. Customer Inputs and Reliance

Customer is responsible for supplying timely, complete, and accurate inputs, including site address, photos, utility information, load information, service equipment details, roof information, product selections, project goals, battery assumptions, homeowner constraints, and any prior reviewer comments already received. Provider may rely on those inputs without independently re-measuring, re-testing, or field-verifying them unless the scope expressly includes that step.

If Customer withholds a known site constraint, uploads the wrong account information, misstates the utility program, selects a product variant that differs from the intended procurement path, or otherwise causes Provider to work from incomplete or incorrect assumptions, the resulting impact shall be allocated accordingly. Provider is not treated as warranting the truth of customer-supplied inputs merely by incorporating them into the deliverables.

Customer should consolidate corrections and clarifications where practical. Fragmented, conflicting, or serially changing instructions can materially affect turnaround, revision count, and the reliability of interim drafts. Provider may request a single point of contact or a single approved instruction path where multiple stakeholders are issuing inconsistent directions.

Where Customer asks Provider to use information originating from a third party, including a supplier, financing platform, battery advisor, salesperson, OEM representative, or homeowner, Customer bears the risk that the information may later prove incomplete, conditional, or superseded unless Provider expressly undertakes independent verification as part of the scope.

5. Customer Responsibilities

Customer shall review quotations, options, assumptions, and delivered materials promptly and shall raise questions before relying on them for downstream action. Customer is responsible for selecting qualified installers, qualified field professionals, and any required licensed professionals for functions that are outside Provider’s written scope.

Customer shall ensure that the latest marked-final or latest issued revision is the document actually used for submission, procurement, and installation. Provider is not responsible for losses arising because an outdated draft, superseded sheet, incomplete revision set, or informal screenshot was used in place of the latest issued deliverable.

Customer is responsible for obtaining and maintaining any permissions, site access rights, homeowner consents, and stakeholder approvals necessary for the project. Customer must also ensure that all downstream actors understand the limited role of Provider and the fact that a planset is one component of the broader project workflow.

Customer shall not represent to homeowners, vendors, inspectors, lenders, utilities, or other third parties that Provider has assumed obligations not actually included in the contract. Any statement by Customer that expands Provider’s role beyond the written scope is ineffective unless separately accepted by Provider in writing.

6. Site Conditions and Verification

Unless the scope expressly includes a field visit, survey, or on-site verification service, Provider prepares the deliverables based on the desk inputs supplied by Customer and any remote materials reasonably available for the order. Roof condition, structural integrity, hidden wiring, concealed equipment limitations, site access issues, undocumented obstructions, service-equipment condition, field constructability, and real-world installation constraints may not be fully apparent from uploaded materials alone.

Customer acknowledges that actual site conditions can differ from the assumptions available during document preparation. If conditions encountered in the field differ materially from the assumed conditions, the planset may require revision, supplemental calculations, product substitutions, additional notes, or a changed engineering path.

No absence of a note on a sheet should be interpreted as confirmation that a field condition does not exist. Likewise, no dimension, annotation, or routing note should be treated as a substitute for safe field practice, code-compliant installation judgment, or qualified trade review. Provider’s drawings help describe the intended document package; they do not eliminate the need for competent field verification.

If Customer needs a product-by-product site validation, installability review, detailed clash check, or final walkdown confirmation before purchase or installation, that service should be procured separately in writing.

7. Equipment Selection and Procurement

Customer retains responsibility for deciding what to purchase, when to purchase, from whom to purchase, and under what warranty or return terms to purchase. A reference to an inverter, battery, gateway, combiner, meter collar, breaker size, or other component in the planset does not by itself constitute a standalone recommendation to procure that item immediately or in full project quantity before all required downstream confirmations are complete.

Customer acknowledges that product availability, firmware paths, kit configurations, pairing rules, accessory requirements, interconnection requirements, and manufacturer packaging rules can change after the date of preparation. Provider does not control distributor inventory, OEM release status, installer preferences, financing conditions, or vendor substitution policies.

If Customer makes procurement commitments before completing any remaining compatibility review, OEM confirmation, financing confirmation, utility validation, installer validation, or field verification steps that remain relevant to the Project, Customer assumes the risk associated with that decision except to the extent a non-waivable law or a proven Provider breach directly requires a different allocation.

Provider does not guarantee that listed equipment will remain available, economical, acceptable to a chosen installer, acceptable to a chosen OEM ecosystem, or acceptable to a lender or other program administrator at the time Customer chooses to procure it. Procurement lead times, return rights, restocking charges, and substitute recommendations are outside Provider’s control unless expressly included in the scope.

    • Procurement timing remains a customer decision unless a separate procurement advisory service is purchased.
    • Listed equipment can still require OEM, installer, or supplier confirmation before purchase.
    • A documented product path is not the same thing as an unconditional buy-now instruction.

8. Manufacturer, OEM, and Third-Party Approvals

Approvals from different project stakeholders are separate unless the Order Confirmation expressly combines them. AHJ approval, utility approval, lender approval, financing-platform approval, manufacturer approval, and battery-platform approval are distinct gates, each of which can involve unique rules, preferences, onboarding requirements, or compatibility checks.

Where a project involves branded systems, batteries, gateways, monitoring products, EV chargers, backup interfaces, or ecosystem-specific hardware, Customer must obtain any required manufacturer or platform confirmation directly from the relevant third party unless that step is expressly included in Provider’s scope. Provider is not responsible for preferred configurations, revised BOM requirements, proprietary compatibility matrices, or late-stage ecosystem rules imposed by such third parties after or outside the contracted scope.

Customer shall not assume that a planset acceptable for utility or AHJ-facing purposes is automatically acceptable for OEM enrollment, battery commissioning, warranty registration, or brand-specific technical review. Similarly, a vendor quotation or manufacturer sales recommendation does not by itself define the permit-ready or utility-ready document path unless Provider expressly agrees to prepare around that exact path.

If a downstream reviewer requires a different equipment mix, different accessory set, different electrical architecture, or different product path than what was initially documented, that fact alone does not establish negligence by Provider. It may instead reflect the existence of separate approval frameworks or a later-stage business, technical, or ecosystem decision by the third party.

    • AHJ approval, utility approval, and OEM approval are separate gates unless the written scope expressly combines them.
    • Customer should not assume that one approval pathway automatically satisfies another.
    • Late-stage third-party preferences do not automatically establish Provider fault.

9. Permitting and Utility Scope

If the ordered service includes permit-facing or utility-facing support, Provider will prepare documents reasonably aligned with the identified jurisdictional or utility-facing requirements known to Provider at the time of preparation and based on the information supplied for the order. Such services are still bounded by the scope selected and the materials actually provided.

Provider does not guarantee that an AHJ or utility will issue approval without comments, that comments will be minor, or that the interpretation of a requirement will remain stable over time. Comment cycles can arise from evolving code interpretations, local amendments, undocumented site facts, inspector preferences, utility policy changes, or changes introduced by Customer or other project stakeholders.

If the scope includes resubmittal support, the number of included cycles shall be as stated in the Order Confirmation; otherwise, resubmittals, changed requirements, post-submission product swaps, and materially expanded comment sets may constitute additional scope. Fees paid to agencies, utilities, or third parties remain Customer’s responsibility unless expressly included in writing.

Provider is not responsible for permit expiration, application strategy, field scheduling, or the timing of government or utility decisions except to the extent a separate paid service specifically covers those matters.

10. Excluded Services

Unless specifically included in the Order Confirmation, Provider’s services exclude on-site surveys, structural inspections, destructive investigation, procurement management, vendor negotiations, installer supervision, labor planning, safety management, commissioning, commissioning documents, tax advice, incentive advice, legal advice, product return management, warranty administration, and homeowner or HOA process management.

Excluded services also include the acts of deciding whether to commence installation, determining final construction means and methods, supervising electricians or crews, warehousing products, controlling tool selection, or approving substitute products for field convenience. Those matters remain with the parties that actually perform or supervise the physical work or the procurement chain.

References in the planset or in support communications to a code concept, utility process, or product family are descriptive only and do not mean Provider has assumed responsibility for every related project task. Customer should engage qualified specialist providers where excluded services are needed.

If Customer wants Provider to assume a service that is otherwise excluded, the service must be added by a written change order or separate written agreement; silence, courtesy comments, or cooperative troubleshooting do not expand scope by implication.

11. Turnaround, Dependencies, and Delays

Any quoted turnaround is an estimate based on the then-current queue, staffing, and the expectation that Customer will provide complete and accurate inputs on time. Turnaround can be affected by missing information, clarification cycles, change orders, holidays, outages, force majeure events, unusually complex review requirements, or third-party dependencies.

Provider may pause work when critical information is missing, when customer instructions conflict, when payment status is not current, or when continuing without clarification would create avoidable rework. Provider will use commercially reasonable efforts to communicate significant timing impacts, but delay alone shall not create liability for consequential or special losses.

Where an expedite service is offered, expedite treatment applies only to Provider’s internal queue priority and not to external reviewer timing, third-party response timing, permit timing, utility timing, or OEM timing. No stated turnaround should be interpreted as a guaranteed project completion date unless expressly stated in a separately negotiated service level commitment.

Customer acknowledges that review and approval timing often depends on parties outside Provider’s control. A missed financing close, install date, utility slot, homeowner expectation, or procurement deadline caused by third-party timing is not automatically attributable to Provider.

12. Fees and Payment

Customer shall pay the quoted fee, applicable taxes, and any approved change-order fees in accordance with the Order Confirmation. Unless otherwise stated, Provider may require payment in full before release of final deliverables or before commencement of certain workstreams.

Amounts paid for work already performed are non-refundable except to the extent required by mandatory law or expressly agreed by Provider in writing. If Customer terminates midstream, Provider may retain or invoice for the portion of work performed, committed third-party costs, and reasonable administrative or production costs already incurred on the order.

Provider may suspend work or withhold final release if payment is overdue, if a chargeback or payment dispute is initiated, or if there is a reasonable concern of fraud or misuse. Customer remains responsible for taxes, bank charges, currency conversion costs, or similar transactional charges unless the pricing record expressly states otherwise.

If the order contemplates staged release, milestone release, or a special billing structure, it must be stated in writing. No custom commercial treatment shall be implied from previous projects or courtesy accommodations.

13. Revisions and Change Orders

The quoted price includes only the revision rounds, correction scope, or deliverable package expressly stated in the Order Confirmation. Requests that alter project assumptions, equipment, electrical architecture, structural layout, service-equipment assumptions, utility pathway, jurisdiction, address, battery configuration, or other core design facts may be treated as change orders.

Provider may determine in good faith whether a request is a correction within original scope or a materially new scope item. In making that determination, Provider may consider whether the request arises from a Provider drafting error within the agreed assumptions, a newly discovered site fact, a customer change in preference, a third-party-imposed change, or a procurement-driven substitution.

Change orders may affect pricing, turnaround, dependencies, and the continued relevance of any prior approval or draft. A product swap can trigger new labels, new calculations, new compatibility checks, or a completely different document path. Customer should not assume that a new product can simply be ‘dropped in’ without downstream consequences.

Provider may request that revision comments be consolidated. Piecemeal revision instructions can create duplication, higher risk of inconsistency, and avoidable delay.

14. Delivery and Acceptance

Provider may deliver the planset through email, portal download, cloud link, ticket response, or another written method. Customer shall review deliverables promptly upon receipt and before relying on them for procurement, submission, or installation.

Unless a longer period is required by mandatory law, Customer shall notify Provider in writing of any claimed nonconformity, missing page, obvious discrepancy, or known issue within ten calendar days after delivery or before Customer takes Downstream Action, whichever occurs first. Use of the deliverables for procurement, permitting, utility submission, installer handoff, financing review, or other reliance-based action constitutes acceptance of the deliverables as delivered, except for latent issues that Customer could not reasonably have identified through prompt review.

Acceptance does not eliminate rights that cannot lawfully be excluded, but it does matter for allocating responsibility for promptly reviewable issues. A courtesy response by Provider to a post-delivery comment does not by itself expand the original scope or admit fault.

Where Customer distributes the deliverables to installers, homeowners, or other third parties, Customer shall do so in a way that preserves version integrity, context, and accompanying notes. Provider is not responsible for excerpts, screenshots, or partial packets circulated without the necessary accompanying material.

    • Review promptly and raise obvious issues before procurement, submission, or installation.
    • Use of the deliverables for downstream action is strong evidence of acceptance for promptly reviewable issues.

15. Limited Warranty

Provider warrants only that the planset services will be performed with commercially reasonable care consistent with the agreed scope and the information made available for the order. This limited warranty is intentionally narrow and tied to the document-preparation nature of the engagement.

Except for the limited warranty above, and except to the extent a non-waivable law requires otherwise, Provider disclaims all other warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, uninterrupted approval, OEM acceptance, financing eligibility, installed-system performance, product availability, or long-term business suitability of a chosen project pathway.

The limited warranty does not apply to issues caused by inaccurate or incomplete inputs, changed site conditions, concealed conditions, product discontinuation, installer deviations, third-party substitutions, evolving utility or AHJ interpretation, or Customer’s use of the deliverables outside the contracted scope. The fact that a third party later prefers a different product path or asks for a different configuration does not by itself prove a breach of warranty.

Any warranty claim should identify the specific sheet, note, calculation, or omission alleged to be nonconforming and should give Provider a reasonable opportunity to review the issue within the scope of the order.

16. Exclusive Remedy

If Provider breaches the limited warranty, Customer’s exclusive remedy shall be, at Provider’s election, correction of the affected deliverable, provision of a substantially conforming revision, or refund of the fees actually paid for the specific nonconforming service portion. This allocation reflects the fact that the service is a one-off document preparation engagement rather than an insurance product against all downstream project loss.

The exclusive remedy applies only after Customer gives Provider reasonable written notice of the claimed issue and a reasonable opportunity to review and cure the issue within the original scope. Customer may not recover duplicate remedies for the same issue, such as both full re-performance and a full refund for the same service component, unless non-waivable law requires otherwise.

A cure may include a corrected sheet, revised calculation, amended note, limited reissue, or other targeted fix reasonably addressing the proven nonconformity. The form of cure may be tailored to the nature of the issue and does not need to match the broadest remedy preferred by Customer if a narrower cure would reasonably correct the service issue.

Nothing in this section limits any remedy that cannot lawfully be excluded or limited, but all legally permissible remedies remain subject to the other risk allocation provisions of these Terms.

17. Limitation of Liability

To the maximum extent permitted by law, Provider’s aggregate liability arising out of or relating to the order, whether in contract, tort, negligence, strict liability, statute, or otherwise, shall not exceed the fees actually paid by Customer for the specific order giving rise to the claim. The cap applies in the aggregate, not per theory of liability and not per claimed loss category.

To the maximum extent permitted by law, Provider shall not be liable for lost profits, lost revenue, loss of savings, financing loss, reputational harm, business interruption, replacement-power cost, procurement loss, restocking fees imposed by third parties, installation downtime, liquidated damages payable by Customer to others, customer pass-through claims, or any indirect, incidental, special, exemplary, punitive, or consequential damages, even if advised of their possibility.

The liability cap and damages exclusions are fundamental elements of the commercial bargain and reflect the pricing, the one-off nature of the service, and the fact that Customer controls many material downstream decisions. If a jurisdiction does not allow a portion of the above exclusions, the clause shall apply to the maximum lawful extent and the remainder shall remain in force.

Nothing in this section excludes liability that cannot lawfully be excluded, but no recovery shall exceed the minimum extent required by applicable non-waivable law.

    • The cap applies in the aggregate, not per claim.
    • Consequential losses and pass-through commercial losses are excluded to the maximum lawful extent.

18. No Professional Installation or Procurement Advice

Provider is not Customer’s installation supervisor, construction manager, purchasing agent, warehouse manager, commissioning authority, or OEM onboarding representative unless Provider has been expressly engaged for those services in writing. The planset is a document package, not a field command document that transfers project execution responsibility to Provider.

No statement in the planset, schedule, BOM-style table, label list, drawing note, courtesy email, or support response should be interpreted as a direction to commence installation or to procure every listed item without first completing any remaining field, installer, supplier, financing, utility, or OEM verification steps relevant to the Project.

Customer acknowledges that final means and methods, product handling, installation sequence, commissioning steps, site safety, field adaptation, and actual procurement timing remain the responsibility of qualified field professionals and the parties actually performing those tasks. If Customer needs buy-now advice, installer-of-record confirmation, or OEM enrollment strategy, that service must be expressly added in writing.

Provider’s role in document preparation is different from the role of a supplier, installer, manufacturer, or project manager. Those distinctions are material to the risk allocation in these Terms.

19. Customer Changes and Deviations

If Customer, installer, homeowner, supplier, or any third party changes the system configuration, selected products, mounting approach, electrical architecture, service-equipment assumptions, monitoring path, or site conditions after delivery, the original planset may no longer be reliable for the changed project.

Any use of the original deliverables after a material deviation occurs is at Customer’s risk unless Provider issues a written revision covering the changed condition. Provider is not liable for losses arising from unauthorized substitutions, partial implementation of the drawings, field improvisation, unapproved accessory swaps, vendor-driven substitutions, or work performed contrary to the latest issued revision.

Version control matters. Customer should verify that the current marked-final revision is the version relied on by every downstream stakeholder. A verbal change in the field, an installer markup, or a vendor email is not a document revision unless Provider adopts it in writing.

If Customer requests that Provider update the deliverables after a deviation occurs, that work may be treated as a change order even if the original order has already been delivered or partially relied upon.

20. Suspension and Termination

Provider may suspend or terminate work for nonpayment, abusive conduct, unlawful use, repeated scope creep without approval, inability to obtain critical inputs, misuse of the deliverables, or a reasonable belief that continuing the engagement would create disproportionate operational, legal, or reputational risk.

Customer may request termination before final delivery, but Customer remains responsible for fees for work already performed, work in progress reasonably committed, and third-party or administrative costs already incurred on Customer’s behalf. Termination does not automatically transfer editable source files, work product in progress, or broader rights than those expressly granted after payment.

Where practical, Provider may issue a work-in-progress summary if an order is terminated midstream, but Provider is not obligated to package incomplete materials in a production-ready format. Suspension for missing inputs or payment issues does not waive Customer’s payment obligations for completed work.

Sections that by their nature should survive termination, including payment obligations, warranty limitations, liability limits, dispute provisions, confidentiality, intellectual property, and evidentiary clauses, shall survive.

21. Intellectual Property and License

Provider retains all right, title, and interest in its templates, methods, libraries, internal standards, automation, know-how, pre-existing intellectual property, and any generic systems or processes used to provide the services. Customer receives only the limited usage rights expressly granted in this section.

Upon payment in full of the applicable fees, Provider grants Customer a limited, non-exclusive, non-transferable, non-sublicensable license to use the final delivered planset solely for the single Project identified in the Order Confirmation and solely for legitimate downstream purposes connected to that Project, such as internal review, permitting, utility submission, approved procurement planning, and installation handoff.

Customer may not resell, relabel, repurpose, train models on, commercially exploit for unrelated projects, or remove branding from the deliverables except to the extent the scope or law expressly requires otherwise. The license does not transfer Provider’s underlying templates, methods, automation assets, or editable source materials unless those are expressly included in writing.

If Customer needs broader reuse rights, white-label rights, editable production files, or a portfolio license, those rights must be separately negotiated.

22. Confidentiality and Data

Each party shall use reasonable care to protect non-public business information received from the other party in connection with the order and shall use such information only for performing or receiving the services, exercising contractual rights, or meeting legal and compliance obligations.

Customer authorizes Provider to use employees, affiliates, subcontractors, cloud systems, ticketing systems, communication platforms, and other ordinary-course business tools for operational delivery, provided Provider remains responsible for managing those relationships in a commercially reasonable manner. Provider may retain project records, communication logs, versions, and support history for operational, compliance, quality, training, dispute-resolution, and recordkeeping purposes, subject to applicable privacy obligations.

Nothing in this section limits disclosures required by law, disclosures made with the other party’s consent, or the use of anonymized or aggregated operational learnings that do not identify Customer’s confidential project data. If stricter data-handling requirements are needed for a specific project, they should be agreed separately in writing.

Customer remains responsible for not uploading materials that it lacks authority to share. Provider is not expected to police ownership chain issues for every document submitted through the order workflow.

23. Indemnity

Customer shall indemnify and hold Provider harmless from third-party claims, losses, liabilities, and reasonable expenses arising from customer-supplied inaccuracies, unauthorized substitutions, installer deviations, unlawful use of the deliverables, procurement decisions made before required downstream verification, or use of the deliverables outside the contracted scope, except to the extent caused by Provider’s breach of these Terms or applicable law.

Provider shall indemnify Customer from third-party claims to the extent based on an allegation that the final deliverables, as originally delivered by Provider and used within the agreed scope, infringe a third party’s copyright or trade secret, excluding claims arising from customer content, required third-party forms, third-party materials, or modifications not made by Provider.

The indemnified party shall promptly notify the indemnifying party of the claim and reasonably cooperate, at the indemnifying party’s expense, in the defense and resolution of the matter. No party may settle a claim in a manner that admits fault for the other party or imposes non-monetary obligations on the other party without that party’s consent, not to be unreasonably withheld.

Indemnity rights are conditioned on prompt notice to the extent delay materially prejudices the defense.

24. Force Majeure

Neither party shall be liable for delay or failure to perform to the extent caused by events beyond its reasonable control, including acts of God, fire, flood, epidemic conditions, war, terrorism, civil unrest, labor disputes, utility outages, internet or platform outages, cyber incidents, governmental restrictions, transportation failures, major vendor disruptions, or similar force majeure events.

The affected party shall use commercially reasonable efforts to mitigate the impact and resume performance when practicable. Queue disruption, staff illness, platform outage, or a material third-party dependency failure may extend turnaround if materially disruptive.

Force majeure does not excuse Customer’s obligation to pay for services already performed before the event. If a force majeure event continues for an extended period, the parties may discuss adjusted timelines, revised scope, or commercially reasonable termination mechanics for the unperformed portion of the order.

The mere existence of a difficult market condition or ordinary seasonal demand surge does not automatically qualify as force majeure, but the practical effects of major external disruption may still affect timing.

25. Dispute Resolution, Notices, and Governing Law

The parties shall first attempt in good faith to resolve any dispute through written notice and business-level discussion. Any claim, notice of alleged nonconformity, payment dispute, or service complaint should be sent in writing to the notice email identified in the Order Confirmation or, if none is specified, to accounts@wattmonk.com.

Any dispute concerning the services or payments under these Terms should be submitted in writing within fourteen days of the occurrence of the issue, delivery of the relevant materials, or Customer’s discovery of the issue, whichever occurs first, subject always to any longer period required by mandatory law. Delay in notice does not automatically waive rights that cannot be waived, but it may affect available remedies where prompt review would have reduced avoidable loss.

If an amicable resolution cannot be reached, these Terms shall be governed by and construed in accordance with the laws of India. Subject to any valid arbitration clause separately agreed in writing, the courts located in India shall have exclusive jurisdiction over disputes arising from these Terms. Customer should obtain local legal advice before using this governing-law and jurisdiction structure in a different market context.

Written notice is effective when actually received in the relevant inbox or portal channel, not merely when drafted or internally discussed. Customer should preserve supporting records, screenshots, purchase decisions, version history, and reviewer communications if a dispute is anticipated.

    • Notice email default: accounts@wattmonk.com unless another written notice address is specified in the order record.
    • Written dispute notice within fourteen days applies to single-order use.

26. Amendments

Provider may modify website terms, operating policies, or standard templates from time to time. For single-order engagements, any amendment that materially affects an existing order should become effective only upon at least fourteen days’ notice to Customer, and any such amendment shall not retroactively alter fees already paid for services already delivered or lawfully relied upon, except where mandatory law permits or requires otherwise.

Operational clarifications, formatting updates, administrative corrections, and non-material process changes may be made without a specific notice period where they do not materially reduce Customer’s rights for an already-active order. New orders may be governed by the version in effect at the time of the new purchase.

If Customer continues to place new orders after a revised version is published and made available through the checkout, quote, invoice, or website flow, such continued use may constitute acceptance of the revised terms for those new orders. Existing orders remain governed by the version applicable when the order was formed, subject to any later amendment that validly applies under this section.

This section preserves a notice-based amendment principle for single-order services.

    • Material amendments to active orders should have fourteen days notice and should not retroactively alter already paid or delivered work.
    • New orders may be governed by the then-current version.

27. Validity of Deliverables and Single-Project Use

The deliverables are prepared for the specific Project identified in the order and should be used only for that Project unless Provider expressly agrees otherwise in writing. They are not intended to serve as a reusable template for other properties, customers, utility accounts, or materially different system configurations.

A planset may become commercially stale or operationally unreliable if significant time passes before use, if code requirements change, if utility requirements change, if product availability changes, or if material site conditions differ from those originally assumed. Customer should obtain an updated review before relying on an old planset for new procurement or new execution decisions.

Any permission to use the deliverables on a replacement address, modified utility pathway, revised homeowner account, or substantially changed system size requires written approval and may require a new order or change order. These single-project non-transferability and non-shareability principles apply to this order.

No carry-forward, coupon, or recurring validity concept applies to a one-off order unless expressly stated in writing.

    • Single-order deliverables are non-transferable and non-shareable for unrelated projects.
    • Old plansets should be rechecked before new procurement reliance if time, code, or product conditions have changed.

28. Records, Communications, and Evidence

Customer acknowledges that the order trail may include emails, portal messages, uploaded files, draft exchanges, approvals, change requests, payment records, and support tickets. Those records may be used to interpret the scope, chronology, and reasonableness of the parties’ conduct in the event of a question or dispute.

Provider may archive work files, delivery records, and material project correspondence for business continuity, compliance, quality management, dispute handling, training, and recordkeeping. Retention periods may vary depending on operational needs, legal obligations, privacy rules, and system architecture.

If Customer alleges reliance on an oral assurance, Customer should be prepared to show where that assurance was confirmed in writing. Where written records conflict with memory, the contemporaneous written record shall generally control absent proof of fraud or a non-waivable rule to the contrary.

A party that becomes aware of a likely issue should preserve relevant evidence rather than permitting routine deletion or uncontrolled version sprawl.

29. Compliance with Law; Export and Sanctions

Each party shall comply with laws applicable to its own role in connection with the order. Provider does not undertake to provide legal advice, tax advice, sanctions advice, import/export advice, or a guarantee that any project pathway is compliant in every jurisdiction in which Customer might later choose to use the deliverables.

Customer shall not use the deliverables in violation of applicable law, export control rules, trade restrictions, sanctions, or project-specific regulatory requirements. If Customer is subject to any industry-specific, lender-specific, or geography-specific restriction, Customer is responsible for disclosing it before the order is performed.

Provider may refuse to perform or continue performance where it reasonably believes the order would require unlawful conduct, prohibited dealings, or a service path inconsistent with applicable restrictions. Such refusal shall not be treated as breach where based on a reasonable legal or compliance concern.

Nothing in these Terms requires either party to act in a manner that would violate mandatory law.

30. Relationship of Parties and Assignment

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment relationship, fiduciary relationship, agency for broad project purposes, or authority for either party to bind the other except as expressly stated in writing.

Customer may not assign the order, the benefit of the order, or the license to use the deliverables for another project, another customer, or another commercial sale without Provider’s written consent, except to a successor in interest to the same underlying Project where such assignment is commercially reasonable and does not expand Provider’s obligations.

Provider may assign these Terms to an affiliate or in connection with a merger, reorganization, or sale of substantially all relevant assets, provided the assignee assumes the relevant obligations. This assignment structure is consistent with standard commercial practice and does not diminish Customer’s non-waivable rights.

No third party, including a homeowner, installer, lender, or supplier, is an intended third-party beneficiary of these Terms unless expressly identified as such in writing.

31. Severability, Waiver, and Interpretation

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible and, if necessary, severed or narrowed so that the remainder of the Terms remains in effect. This severability principle applies to these Terms.

A failure or delay by either party to enforce a provision does not waive that provision or the right to enforce it later. Any waiver must be express and in writing. A single waiver does not create an ongoing waiver for future events.

These Terms shall be interpreted in a commercially reasonable way, without presumptions for or against the drafting party solely because one party prepared the first draft. References to ‘including’ mean ‘including without limitation’ unless the context clearly indicates otherwise.

Where mandatory consumer-protection rules, data-protection rules, or other non-waivable legal rights apply, these Terms shall be interpreted so as to preserve those rights to the minimum extent required by law while leaving the remaining contractual allocation in place.

32. Entire Agreement and Acknowledgment

These Terms, together with the Order Confirmation and any documents expressly incorporated by reference, constitute the entire agreement between the parties for the relevant single-order engagement and supersede prior discussions, draft terms, oral statements, marketing descriptions, or understandings on the same subject matter.

Customer acknowledges that it has had a reasonable opportunity to review these Terms, ask questions, and obtain independent legal advice if desired. By placing the order, paying the invoice, or otherwise directing Provider to proceed, Customer confirms that it has read, understood, and agreed to the terms applicable to the engagement.

The parties further acknowledge that the risk allocation in these Terms, including the limited warranty, exclusive remedy, liability cap, damages exclusions, separate-approval framework, and procurement-risk clauses, is a material part of the pricing and willingness to provide the service on a one-off basis.

Electronic acceptance, electronic signatures, clickwrap acceptance, email approval, or payment-linked acceptance shall have the same effect as a wet-ink signature to the maximum extent permitted by law.